ANALYTIC NETWORK PROCESS Prioritization of key performance indicators An integration of analytical hierarchy process and goal setting. E15 AHP

Purpose – The purpose of this paper is to provide an integrated approach that prioritizes organizational key performance indicators (KPIs) in terms of the criteria of SMART (Specific, Measurable, Attainable, Realistic, Time-sensitive) goal setting. Design/methodology/approach – The research was carried out using the analytical hierarchy process (AHP) technique as the basis for pairwise comparisons of SMART criteria, considering each KPI.

Findings – A new approach is outlined, encompassing step-by-step guidelines for decision makers to conduct the prioritization process of SMART KPIs. The results of the case study highlight the applicability of the proposed approach and the calculation process for prioritizing KPIs. 

Research limitations/implications – The rating scales used in the AHP analysis are conceptual; although it identifies which dimensions require improvement, the proposed approach does not provide guidance on an appropriate action plan to address deficiencies; another limitation is that the framework adopted only the SERVQUAL service dimensions. 

Originality/value – This paper gives a novel approach for prioritization of KPIs. The proposed approach has a holistic mechanism; it could empower decision-making teams; it is capable of enhancing advanced quality engineering approaches; and provides great opportunities for future research.

Keywords Analytical hierarchy process, Performance measures, Integration
Paper type Research paper

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Posted in: -KARYA TULIS ILMIAH,.BIDANG STUDI MANAJEMEN,ANALYTIC HIERARCHY PROCESS,INDIKATOR KINERJA,KEY PERFORMANCE INDICATORS (KPI)

Persepsi Manajer terhadap Indikator Kinerja Malcolm Baldrige :INA 22058999

Malcolnt Baldrige is a tool of performance measurement that is corzsists of six fac:ors (independent variables) that give impact to company performance sech as leadership factor, Strategic planning, customer & market focus, bformatioiz & analysis, Human resources focus and process management. Performance were manifsted into tlrree dependent variables such Customer-Focused, Financial & Marketplace and Operational. This research was aimed to know perception of managers PT ABC toward factors that give the most impact to company performance. By using Kepner & Tregue method and I-test analysis, it is found that there is different perception of manager about impact of independent variable toward company performance related to sequence and weighted. The managers has same perception that strategic Planning and Customer & Market Focus have impact to Customer-Focused and Financial & Marketplace variables and impact of Process A4anagemenf variable to Operational.

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Posted in: INDIKATOR KINERJA,KTI,MANAJEMEN SDM

Pengaruh Deskripsi Pekerjaan dan Diklat terhadap Kinerja : INA 21054562

The purpose of this research is: (I) To analyze the effect of job description and training simultaneously toward the performance of family planning field officer in malang, (2) to analyze the effect of job description and training individually toward the performance of family planning officer in Malang, and (3) To analyze which of the two variable that has dominant effect toward the performance of family planning officer in Malang. The hypothesis for this research are ( I ) The effect ofjob description and training simultaneously toward the performance of family planning field officer in malang is signifcant, (2) the effect of job description and training individually toward the performance of family planning officer in Malang is significant, and (3) Training is the dominant variable effecting the performance of family planning officer. The conclusion of this research shows that all hypothesis are accepted

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Posted in: DESKRIPSI KERJA,DIKLAT,INDIKATOR KINERJA,KTI,MANAJEMEN SDM