During the last decade, BSC has become irreplaceable management’s tools of leading companies in the world. It has moved through stages of natural evolution aiming to adjust with as many users as possible, yet without
degrading its key attributes. In this paper author has made an effort to modify BSC approach, with a view to adjust the framework with SME characteristics, so it could become more flexible during the building process. Undertaken research affirms the theses that proposed approach could be introduced successfully into the organization. In the paper some experience concerning to the model building processes and behaviour of participants are given. In some phases of research decision support systems are used as very useful tools forthis area of investigation.
Keywords: Balanced Scorecard, modification introduction, AHP, Key Performance Indicators (KPI):
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